What it does on every call
- Answers 24/7 with a calm, structured intake, the opposite of voicemail
- Captures loss type, extent, property details, and immediate safety issues
- Walks callers through your approved first steps (shut the water, kill the breaker)
- Escalates true emergencies to your on-call tech immediately
- Records insurer details for the claim file from minute one
First answer wins the loss
Mitigation work goes to whoever responds first, that's the industry's open secret. A line that always answers, calms the caller, and dispatches correctly is the single highest-ROI asset a restoration company can own.
Frequently asked
Can it follow our dispatch protocol?
Yes, escalation rules, on-call rotations, and what counts as emergency vs next-day are configured per your operation.
Does it help with insurance documentation?
Every call is recorded and transcribed with structured loss details, a timestamped intake record your claim file will thank you for.