The midnight leak, handled
Tenant calls at 00:40: water under the kitchen sink. The agent asks the questions a good property manager would, is it spreading, can you close the valve, which unit, classifies it (emergency vs. morning job), logs a complete ticket with photos requested by follow-up email, and for true emergencies, warm-transfers to the on-call number. Everything else waits politely for business hours, fully documented.
Beyond emergencies
- Rent questions and payment confirmations answered from your policy sheet.
- Viewing bookings for vacant units, straight into the leasing calendar.
- Contractor coordination: the agent calls availability into structured slots instead of phone tag.
- Owner updates: monthly "what happened" summaries assembled from the call log.
Frequently asked
How does it know what's an emergency?
Your triage rules, burst pipes and gas smells escalate immediately; dripping taps become morning tickets. You define the line, the agent enforces it at 3 AM.
Multiple buildings and languages?
One agent can serve a whole portfolio, identifying the property from the caller or the line dialed, and answering in the tenant's language.